Yes. Most train stations have lockers of luggage storage facilities. Those services are available for a minimal cost. If you want a locker, make sure to have some change with you. You can find more information about luggage storage on our train stations pages.
A. Yes. There is a restaurant with sitting facilities on board Frecciarossa trains. The modern restaurant on board the Frecciarossa offers a traditional Italian dishes. Frecciarossa trains also have a coffee bar service, where passengers can buy sandwiches, snacks or beverages.
A. The Heathrow Express servesPaddington station in London.
A. You can validate your Rail Pass at the train station. A railway staff will write down the first and last day of validity on your pass and will stamp it. This procedure must be done before using your Rail Pass.
A. Cities with nearby airports have an excellent public transport connection (Train, bus, taxi or subway). You can take the train or any other transport method to reach a train station found the city center. Trains usually have a direct connection to city centers. The following European airports are linked to their respective city center by train: Amsterdam Schiphol, Athens, Barcelona, Berlin Schoenefeld, Birmingham, Brussels National, Cologne, Copenhagen, Dresden, Dusseldorf, Frankfurt, Geneva-Cointrin, Glasgow, Graz, Hannover, Krakow, Leipzig, London Gatwick, London Heathrow, London Stanstead, Madrid, Malaga, Manchester, Munich, Milan Malpensa, Newcastle, Nice, Nuremberg, Oslo, Palermo, Paris Charles de Gaulle, Paris Orly, Pisa, Porto, Rome Fiumicino, Southampton, Stockholm, Stuttgart , Torino, Tronheim, Valencia, Vienna , and Zurich.
A. A travel day is defined as the period of time starting from 12 am to 12 am of the next day. It is a complete 24h period. With the Eurail Italy Pass, you can take as many trains as you want during a travel day.
The Ticketless allows you to save shipping fee - You receive an email which confirms your reservation.
The Ticketless allows you to save time – You don’t have to wait to receive your train ticket by mail and you get to avoid queues at the station. Don’t forget to keep a copy of your reference with you every time.
A. Tickets for AVE trains can be easily purchased online on our website. Choose the ‘Print @ home’ ticketing method for more convenience and no booking fees.
A. Enter 1 passenger in the request page. The displayed results will show rooms for 1-3 passengers. When you book a room with more than one bed, the room will be shared with other passengers.
A. Yes. Passengers can use baggage lockers which are found between the coaches. However they have to make a 1 euro deposit. There are also luggage areas at the end of the carriage which can be used without any supplement.
A. You can book your tickets to travel on board Frecciarossa trains up to 4 months in advance. That’s 90 days early, during which time you can plan your trip to Spain thoroughly.
A. Yes. You can have unlimited travel onboard trains in the countries that are on your Rail Pass.
In most cases, Rail Pass is not valid on buses and subways. However Rail Passes are valid on local or regional trains.
Swiss Pass is the only exception. Swiss Pass is valid for all transport systems in 37 Swiss cities and towns.
To retrieve an e-ticket, you will need to enter your booking reference in the self service ticket terminal found at train stations. You can found the reference in your booking summary. In France, you will need to enter your family name as well.
Please note: You will reveice your reference in your inbox for "Print @ home" tickets.
A. Yes. Toilets are easiliy accessible in the extremities of every coach. They include a sink.
A. No, the German Rail Pass Extension is only valid on the DB Expressbus between Munich/Nuremberg and Prague.
A. A BritRail Family Card allows one child aged 5 to 15 to have free travel when accompanied by an adult or a BritRail Pass holder.
- A Full Fare has no restrictions. The ticket can be exchanged and refunded even after the departure date. You must send the ticket to your local travel agent within 60 days of the train’s departure date to benefit from an exchange or a refund. Click here
to get the Contact Us adress.
Value Fare is a ticket which is not exchangeable and not refundable.
Youth Fare which applies for travellers under the age of 26 years old is exchangeable before departure date and in Europe. The ticket is however not refundable.
Passholder Fare can be exchanged when you arrive in Europe. It is however not refundable. Passholder Fare is issued in colligation with the relevant Rail Pass.
Senior Fare is issued for travellers over 60 years old and is can be exchanged when you arrive in Europe. It is however not refundable.
For Trenitalia trains, once you have finalized your booking and made your payment, you’ll receive a confirmation email from Rail Europe. You’ll find your reference in the email. You need to retain it at all times during your journey.
For NTV trains, you will receive a confirmation email with the reference inside after 48 or 72 hours.
A. The Ticketless is a friendly and convenient solution enabling you to board the train with just a unique reference which figures in the confirmation page and the confirmation email sent to your inbox. It is a combination of 6 alphanumerical characters. We advise you to print down it when you travel.
A. The Swiss Card offers 1 round trip from any Swiss airport to a single destination of your choice by train. Swiss Cards also offer a 50% discount on the Swiss railway network, lake steamers, buses and for mountain excursions.
A. Yes, you can obtain a discount for ferry crossings or even a free ride. Holders of a Swiss Pass also benefit from great offers to visit museums, monuments, a 50 % discount for mountain top excursions and more. The discounts and other bonuses can be obtained locally by showing your Swiss Pass or you can choose to contact the company accepting the discounts in advance. You can benefit discounts during the period of validity of your Pass. You can travel without paying (free) by bus, train or ferry only on travel days which apply to your Swiss Pass.
The TGV Med First class includes comfortable reclyning seats as well as food and beverages, available at the bar-buffet car.
The TGV Med Second class includes spacious legroom as well as food and beverages, available at the bar-buffet car.
-Children aged from 0 to 4 years old included are not required to have a sleeper reservation or ticket if they share a bed with another person.
A special child’s fare applies if a child aged between 4 and 11 years or below 4 years old requires a separate bed.
A. You have to book 1 passenger at a time and select single compartment.
A. The Swiss Pass is a country pass which enables you to use the nation rail network of Switzerland and any public transport in Switzerland. The travel period ranges from 4 days to 1 month in over 40 cities.
A. If you are a pass holder or if you have already bought your pass, you can still make a seat reservation on our website.
A. Yes. For that you have to take a local or regional train to reach your destination. Local and regional travel everywhere in European countries, though they take more time than high speed trains.
A. You can use one of the many self service terminals at the train station in France or the UK or the USA, depending on the product that you have chosen.
A. The following countries in Europe are covered by the Eurail Global Pass: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Holland, Hungary, Italy, Luxembourg, Norway, Portugal, Republic of Ireland, Romania, Slovenia, Spain, Sweden, and Switzerland.
A. The refund policy varies depending on the train and the fare that were booked. The "details" tab of each fare gives more information. The terms and conditions are included in the documents which you will receive after the purchace of a ticket.
A. Yes, it is possible but it depends on availability. If you want to change the date or your reservation you must do so at the earliest. Go to the local train station at least 24 hours before departure, to change your dates. Changes are subject to a service fee and/or upgrade fees.
No. Your pass only covers the countries that you have selected prior to your purchase. If you want to travel trough a country that is not on the pass, you will have to purchase an extra ticket.
Please refer to our online maps to see if you will be travelling through a country you have not planned for.
A. Yes. Eurostar have a catering service. Passengers travelling in Eurostar Business Premier passengers will have a 3-course meal with refreshments at seat. Those who are travelling in Standard Premier, will get a cold meal with drinks at seat. A bar buffet car with a selection of food and beverages is available in Standard class on board the Eurostar.
Yes. Some passes offer discount for families.
Swiss Passes offer a Swiss family card which offers free travel for children (aged from 6 to 15 years old) when they are travelling with a parent.
In Great Britain, the BritRail Pass which offers free travel for children (aged 5 to 15 years old) when they are travelling with a full fare adult or a Senior Pass holder. The Great Britain Heritage Family Pass is also available for 2 adults who are travelling with up to 3 children.
Families can benefit from saver options which are offered by many passes. Children aged 4 to 11 travel at half of the adult fare when they are on the Family Pass.
A. No. Rail Passes are non-transferable. They contain the name of the traveller and cannot be reprinted. However holders of a Rail Pass can reschedule his trip as a Rail Pass is valid up to 6 months from the date of purchase.
A. Yes. Check-in is opened for travellers 30 minutes before the departure of the AVE train. Embarkation will stop 2 minutes prior to departure. Please note that passport and ticket control will take place before boarding AVE trains. Holders of an Eurail Pass which includes Spain need to validate the pass and have a reservation before departure.
A. Yes, trains have water closet or toilets which are easily accessible and are clearly marked with a WC sign. If you want to use the WC, you will find them in front or at the back or each carriage. They include a washbasin.
A. AVE trains connects most major cities of Spain. The high speed Spanish trains connect the city of Madrid to Barcelona and Sevilla as well as Malaga and Valencia. It take 2h20 for the AVE train to reach Barcelona from Madrid. Travel duration between Seville and Madrid is 2h20. Barcelona is 5h45 away from Malaga and 5h37 away from Seville by the AVE train.
A. Yes, you can obtain a discount for ferry crossings. Holders of an Eurail Select Pass also benefit from great offers to visit museums and monuments.
A. TGV Lyria connects many major cities of France and Switzerland. Thus Lyria offers a high speed service between Paris-Gare de Lyon, Dijon and Swiss cities such as Geneva, Lausanne, Basel, Neuchatel, Bern and Zurich. There is a seasonal connection offered by the Lyria trains from Paris to Swiss resorts in the canton of Vaud and Valais. Towns served through the seasonal service are : Château-d’Oex, Leysin, Les Diablerets, Villars, Verbier, CransMontana, Leukerbad, Saas-Fee and Zermatt to name a few.
A. It depends on the types of bonuses. Free bonuses use a day on a Rail Pass if you have not travelled before. Discounted bonuses will not use a day but will require that the Rail Pass is validated.
A. Overnight trains add a sense of adventure to your trips. You can either share your compartement with friends or other fellow train travellers. Of course can also have a private sleeper in the train. For your security and for administrative purposes, railway officials will collect your passport at the beginning of the journey and will return it upon arrival.
A. There is no student discount. However discounts are offered to young travellers under 25 years old. Students under 25 can obtain Youth Fares.
A. With Eurostar train you can reach Paris from London or vice-versa directly. Other major European cities and destinations can also be reached directly: Brussels, Lille and Disneyland Paris. The French town of Avignon and the Alps can be reached on a seasonal basis through a weekly connection.
A. No. You cannot buy an Eurail Select Pass when in Europe. You need to buy your pass in your country (non-European) before travelling to Europe. You can buy your Eurail Select Pass up to 6 months in advance.
A. A Point to Point ticket allows you to travel by train on a specific route during a designated date. An Eurail Italy Pass allows to to have unlimited rail travel in Italy for a 3 day or 10-day period. Buying an Eurail Italy Pass is ideal if you are planning to travel extensively in Italy by train.
The Spanish day trains’ First class includes comfortable reclining seats, video and audio programs on major routes and food and beverages served at your seat by a friendly staff.
The Spanish day trains’ Second class includes spacious legroom, video and audio programs on major routes and food and beverages available at the bar-buffet car.
A. No. There is no check-in before departure. However rail officials will control your ticket during the journey. Make sure you have all your valid travel documents with you while on board a TGV Lyria.
A. Information on European trains schedule can be found easily and rapidly in the "start searching train tickets" menu.
A. No. Unfortunately tickets can be shipped to any other adresse except that of your country of residence. Make sure that you have all travel documents before departure.
A. A pass holder (passholder) fare is a reduced fare offered to pass holders when the rail route needs requires a ticket. Usage of a pass holder fare will necessitate the use of 1 day on your rail pass.
A. You can 1 passenger at a time for a single room. Other options included sharing the room with somebody.
The Talgo 200 First class includes comfortable reclining seats, video and audio programs and food and beverages served at your seat by a friendly staff.
The Talgo 200 Second class includes spacious legroom, video and audio programs and food and beverages available at the bar-buffet car.
A. Yes. Trains and train stations have special facilities for disabled travellers. The latter can also benefit from special equipment or personal assistance. Make sure to specify or reserve beforehand.
A. A Friends and Families Pass is available for a group of 2 to 5 travellers at a discounted rate. The group must travel together all the times. The names of every participant will be printed on a unique pass. Therefore travellers won’t be able to travel separately.
A. Any person aged 60 or above is eligible to a Eurostar Senior fare.
A. There are single or double couchettes. Trains also have T3 (3 beds), T4 and deluxe sleepers. The sleeping accomodations may differ according to trains and routes.
A. A Full fare ticket is bookable up to 3 days before the travel date. You can book a ticket up to 50 days in advance to benefit from the Book Early fare. The Book Early fare is the cheapest fare offered on Italo trains and is only available for Smart class.
-Validated tickets or passes are not refundable or replaceable if lost or stolen. Unused tickets or passes can be refunded if the holder has subscribed to the Rail Protection Plan insurance. A minimum of 15% cancellation charge will apply.
The amount of the refund will depend on the type of fare. Each ticket has a refund policy. For more information about Passes and packages, please read the terms and conditions.
In Europe, when a reservation (if refundable) was made, the tickets need to be stamped as "NOT USED" before the departure of the train for a refund.
For holders of tickets and passes with no reservation, tickets must be stamped on the first day of validity for a refund.
Refunds regarding Night trains may vary. For example, reservation should be done 24 hours before depature of a Night train to benefit from a 85% refund.
To receive refunds, the proper documents need to send to the issuing office withing 6 months of the issue date of the pass. For tickets and reservations documents must be sent within 60 days.
Click here to get the adress in our Contact Us section.
-No. A First Class ticket only allows you to board a train. You need to have a reservation to be guaranteed of a seat on the train.
Please note that some First Class tickets can included a reservation for a seat on a train.
Train Tickets and Schedules can be obtained by following the steps below:
Click on the "Start searching train tickets" section at the top the homepage of the website.
Fill in your departure and arrival city as well as your preferred travel date.
You can choose your approximate travel time (morning, afternnon or evening).
You can select a "Round Trip” to obtain a return ticket.
Click on the "Search" button to obtain a selection of proposals.
You can choose a ticket by the schedule, price and category that best suit you.
Fares depend on categories. You can read about the details (refund and exchange) by clicking on the link under each fare type.
Select your ticket.
You will be redirected to the passenger selection page to complete your registration and to checkout.
A. Yes. A reservation is needed to board the Eurostar. Bookings can be done up to 6 month before departure. Please note that Eurail passes and the France Rail pass do not include Eurostar. However a discount is offered for Eurostar ticket when you are a holder of a Eurail Pass or a France Rail Pass.
A. Passengers can carry up to 2 large bags and 1 piece of hand luggage. Passengers are sole responsible for their luggage in the Frecciarossa trains.
A. Eurail Select Pass allows you to travel on all trains operated by national railway company of the countries that you have chosen. However a reservation is needed to board high speed trains, scenic trains and overnight trains. Reservations are not included in the Pass.
A. To validate your Swiss Pass, you need to go at the ticket counter at any main railway station in Switzerland. Please note that your Swiss Pass should bear no sign of having been tampered with.
A. Yes, there is a catering service on board Italo trains. While there are 2 Area break with self-service vending machines, there are no bar/restaurant coaches. From the vending machines which are in coach 3 and 7, you can but hot and cold drinks as well as snacks. Passengers in Club and Prima class will be offered a catering service at an extra cost, which you must pay once on board. You can order the Italo breakfast, if you are travelling in the early morning between Milan and Rome.
It is an online banking system designed to avoid credit card frauds for the customer and the e-commerce merchant.
_Details of your payment will be sent using a secure connection. You can verify those details by doing a right click on the payment page and selecting "properties".
_A popup window will display the connection data. You will see that a SSL connection (Secure Sockets Layer, used for transmitting private data on the Internet) has been used. No information regarding your credit card will saved. Secure Sockets Layer, a protocol for transmitting private documents on the Internet
A. You can choose a T4. If none is available you can choose 2 double compartments.
Several options are possible. The simplest solution is to book all five in a T6 compartment. If there is no T6 available or if this choice does not meet your wish, you can choose a T2 and a T3. Other options include 2 T2 and a T1 or a T4 and a T1. You need to do each selection separately when there is a break down.
- First class has fewer seats thus allowing more legroom and space. Seats are usually larger and can recline. Other services are available for free. For better comfort on long journeys, First class is preferred.
Second class has more seats, with less legroom but they are usually 50% cheaper.
A. A travel day is defined as the period of time starting from 12 am to 12 am of the next day. It is a complete 24h period. With the Eurail Select Pass, you can take as many trains as you want during a travel day.
A. You can travel in first or second class. It depends on the classes of services which correspond to your German Rail Pass. In the ExpressBus to/from Munich to Prague, only 2nd class is available.
A. Tickets for Thalys can be bought online on our website. You can choose to have your tickets delivered in your inbox through the “Print @ home” ticketing solution or you can choose to retrieve your rail ticket from self-service ticketing machines found at the train stations in France.